Returns & Exchanges
Simple return guidance for online orders.
Products purchased from kammakhome.com may be returned within 30 days of delivery when they are unused, in original condition, and returned in original packaging whenever possible.
30-day return window
Eligible online purchases may be returned within 30 days of delivery.
Email approval first
Contact us with your order number and return reason before sending anything back.
Refund to original payment
After inspection, refunds are issued to the original payment method.
Return eligibility
What can be returned.
Depending on your bank or payment provider, it may take 3-7 business days for the refund to appear after it has been issued.
Return process
How to start a return.
Send your order number and reason for return.
We review eligibility and provide return instructions.
Use the original packaging whenever possible.
Returned items are inspected after arrival.
Approved refunds return to the original payment method.
Please note
What may affect a refund.
- Shipping charges are non-refundable unless the return is due to our error, a damaged item, or a defective product.
- Used, damaged, or incomplete returns may not be eligible for a full refund.
- Final sale or clearly marked non-returnable items are not eligible for return.
- Returns sent without prior contact may experience delays in processing.
Damaged or incorrect items
Report issues within 7 days.
- Inspect your order when it arrives.
- Email us within 7 days of delivery if the item is damaged, defective, or incorrect.
- Include your order number, a brief description, and clear photos of the product and packaging.
- Claims submitted after 30 days from delivery may not be accepted.
Frequently asked questions
Return questions, answered.
How do I start a return?
Email support@kammakhome.com with your order number and reason for return. Once approved, we will provide return instructions.
Can I exchange an item?
Please contact us first. Approved returns will be processed according to the return policy, and you may place a new order for the replacement item at your convenience.
Who pays for return shipping?
Return shipping responsibility depends on the reason for the return. Damaged, defective, or incorrect items are reviewed by our team for an appropriate solution.
How long does a refund take?
Returns are typically processed within 3 business days after the returned item is received and inspected. Banks and payment providers may take another 3-7 business days to post the refund.
Where should I send my return?
Please do not send items back before contacting us. Approved returns receive the correct return instructions by email.
Return support
Have your order number ready.
Include your order number, return reason, and photos when the item is damaged, defective, or incorrect.