Returns & Exchanges
Simple return guidance for online orders.
Products purchased from kammakhome.com may be returned within 30 days of delivery when they are unused, in original condition, and returned in original packaging whenever possible.
30-day return window
Eligible online purchases may be returned within 30 days of delivery.
Email approval first
Contact us with your order number and return reason before sending anything back.
Refund to original payment
After inspection, refunds are issued to the original payment method.
Return eligibility
What can be returned.
Depending on your bank or payment provider, it may take 3-7 business days for the refund to appear after it has been issued.
Return shipping costs: For returns unrelated to product quality, the buyer is responsible for return shipping costs. For returns due to product quality issues, KAMMAK is responsible for return shipping costs.
Quality issues: Please report product quality issues with clear photos within 3 business days after receiving the item.
Return process
How to start a return.
Send your order number and reason for return.
We review eligibility and provide return instructions.
Use the original packaging whenever possible.
Returned items are inspected after arrival.
Approved refunds return to the original payment method.
Please note
What may affect a refund.
- Original shipping charges are non-refundable unless the return is due to our error, a damaged item, or a defective product.
- Used, damaged, or incomplete returns may not be eligible for a full refund.
- Final sale or clearly marked non-returnable items are not eligible for return.
- Returns sent without prior contact may experience delays in processing.
Product quality issues
Report quality issues within 3 business days.
- Inspect your order when it arrives.
- For product quality issues, including damaged or defective items, email support@kammakhome.com with clear photos within 3 business days after receiving the item.
- Include your order number, a brief description, and clear photos of the product and packaging.
- If you received an incorrect item, email us within 7 days of delivery with your order number, a brief description, and clear photos of the product and packaging.
Frequently asked questions
Return questions, answered.
How do I start a return?
Email support@kammakhome.com with your order number and reason for return. Once approved, we will provide return instructions.
Can I exchange an item?
Please contact us first. Approved returns will be processed according to the return policy, and you may place a new order for the replacement item at your convenience.
Who pays for return shipping?
For returns unrelated to product quality, the buyer is responsible for return shipping costs. For returns due to product quality issues, KAMMAK is responsible for return shipping costs. Please report product quality issues with clear photos within 3 business days after receiving the item.
How long does a refund take?
Returns are typically processed within 3 business days after the returned item is received and inspected. Banks and payment providers may take another 3-7 business days to post the refund.
Where should I send my return?
Please do not send items back before contacting us. Approved returns receive the correct return instructions by email.
Return support
Have your order number ready.
Include your order number and return reason. For product quality issues, include clear photos and contact us within 3 business days after receipt. For an incorrect item, include clear photos of the product and packaging.