Contact Us

KAMMAK Customer Care

We’re here to help with product questions, orders, shipping, and partnership inquiries. Our team aims to provide timely and thoughtful support for every customer.

Customer Support

General & Order Inquiries

📧 Email: support@kammakhome.com
We aim to respond within 1 business day.

Business / Wholesale

Wholesale & Collaboration

📧 Email: support@kammakhome.com
For bulk orders, wholesale inquiries, or collaboration opportunities, please contact us by email.

Business Hours

Support Hours

🕒 Mon – Fri: 9:00 AM – 6:00 PM (ET)
We are closed on weekends and major holidays.

You can also contact us through your order confirmation email or the contact form on this site.

FAQ · Frequently Asked Questions

Quick answers about orders, shipping, and product care.
Orders are typically processed within 1–3 business days. Once your order ships, you will receive a tracking confirmation by email.
Standard delivery usually takes 5–7 business days. Expedited delivery may be available depending on your destination.
We offer free standard shipping on eligible U.S. orders. Availability may vary for certain destinations.
If your order has not yet shipped, please contact us as soon as possible at support@kammakhome.com. We will do our best to assist.
Yes. Please refer to our Return Policy for full details. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please send your order number together with clear photos of the item and packaging to support@kammakhome.com. Our team will review the case and provide an appropriate solution.
Yes, many of our products are handcrafted, so slight variations in texture, color, or detail may occur naturally.
Orders are fulfilled from our U.S. warehouse for eligible U.S. deliveries.
Shipping availability to Alaska and Hawaii may vary by carrier and destination. Delivery times are typically longer than standard continental U.S. orders.
At this time, we primarily serve U.S. customers. For special requests, please contact us at support@kammakhome.com.
Yes. Once your order ships, your confirmation email will include tracking information.
Yes, tiny bubbles, minor marks, or slight color variations can be natural characteristics of handcrafted glass products.